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Privacy Policy

Last Updated: November 24th, 2025

FlowLeads (“we”, “us”, “our”) is committed to protecting your privacy and ensuring your personal information is handled responsibly. This Privacy Policy explains how we collect, use, store, and protect information through our website, marketing campaigns, and lead-generation services.

By using FlowLeads.ca or purchasing leads, you agree to the practices outlined in this policy.

1. Information We Collect

1.1 Information Provided by Prospects (“Leads”)

Individuals interested in mortgage or real estate services may provide:

  • Name
  • Email address
  • Phone number
  • Location (city, region in Ontario)
  • Service interest (refinance, mortgage, buying, selling, etc.)
  • Additional details submitted through forms or landing pages

This information is provided voluntarily by the prospect through our marketing funnels.

1.2 Information Provided by Clients (Agents & Professionals)

When purchasing leads or creating an account, you may provide:

  • Name
  • Email address
  • Phone number
  • Business information
  • Billing information
  • Payment details (processed securely by third-party processors)

We do not store or directly process full credit card numbers

1.3 Automatic Information Collected Through Our Website

We may collect:

  • IP address
  • Browser type
  • Device information
  • Pages viewed
  • Time spent on the website
  • Cookies and tracking pixels

This helps us improve website performance and user experience.

2. How We Use Your Information

2.1 For Prospects (“Leads”)

Information is collected with consent and is used to:

  • Connect prospects with real estate or mortgage professionals
  • Notify prospects when a professional will be contacting them
  • Improve our marketing and lead-generation processes

Prospect information is shared only with the professional who purchases an exclusive lead pack.

2.2 For Clients (Agents & Professionals)

We use your information to:

  • Deliver purchased leads to your email
  • Process payments and transactions
  • Contact you with important updates
  • Provide customer support
  • Improve our services and product offerings

3. Sharing of Information

We do not sell, rent, or distribute personal information to third parties except:

  • To professionals purchasing exclusive leads (prospect information ONLY)
  • To service providers assisting with payments, email delivery, and website hosting
  • To comply with legal obligations, if required (e.g., court orders, fraud prevention)

We do not share client information with any leads or external advertisers.

4. Cookie & Tracking Technology

FlowLeads uses cookies and tracking tools to analyze website traffic, run advertising campaigns, and improve user experience.

You can manage cookie settings through your browser at any time.

5. Email Communication

By submitting information or making a purchase, you may receive:

  • Lead notifications
  • Support emails
  • Service updates
  • Transactional confirmations
  • Marketing or promotional emails (with the option to unsubscribe)

6. Data Storage & Security

We take data protection seriously.

Your information is stored using secure systems and protected by reasonable technical and administrative safeguards, including:

  • Encrypted website connection (SSL)
  • Secure payment processing via trusted third-party providers
  • Restricted access to sensitive information
  • Regular monitoring for security risks

However, no digital transmission is 100% secure, and we cannot guarantee absolute protection.

7. Data Retention

We retain information only as long as necessary to:

  • Provide services
  • Comply with legal requirements
  • Resolve disputes
  • Maintain business records

Prospect information is stored securely and only accessible to FlowLeads administrators.

8. Your Rights

Depending on your location, you may have the right to:

  • Request access to your personal data
  • Request corrections or updates
  • Request deletion of your personal data
  • Withdraw consent to marketing emails
  • Limit or object to certain data processing activities

Requests can be made at: support@flowleads.ca

9. Children’s Privacy

FlowLeads does not knowingly collect information from individuals under the age of 18.

If we learn that we have unintentionally collected such information, it will be deleted promptly.

10. Third-Party Links

Our website may link to external sites.

FlowLeads is not responsible for the privacy practices of these third-party websites.

11. Changes to This Policy

We may update this Privacy Policy as needed.

Updates will be posted on this page with a revised “Last Updated” date.

12. Contact Us

If you have questions or concerns regarding this Privacy Policy, contact us at:
support@flowleads.ca

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